Technical Support and Maintenance Team
Support and Maintenance unit is a category of Information comminucation technology that is used to providing diagnostic, troubleshooting, maintenance and repair services to a computer
Our computer repair technicians perform a full range of hardware installations, upgrades and hardware maintenance on desktop computers, servers, printers, LCD projectors, plus many other peripherals.
Our computer maintenance experts can handle any hardware and software maintenance or hardware upgrades that you may need.
Support and Maintenance Unit Roles and responsibilities:
- Monitor, evaluate and maintain the office electronic equipment’s of the University
- Prepare both the preventive and corrective maintenance schedule and perform accordingly
- Perform other related tasks given by the Director
- Prepare the specification of the office electronic equipment’s as per the standard and confirm that the equipment’s are as per the specification when they deliver at the university's store
- Prepare and submit the quarterly report for the Director
- Isolate and identify the problems of the user and assist them while they are on their desk
- Provides advanced hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts.
- Provide quick services to users, provide problem identification, support and resolution functions to customers
- Maintain failed office equipment’s (printer, ups, computer, laptops, phones, network devices)
- Monitors files and programs that are downloaded on to the computers to make sure spyware, malware and other dangerous programs are not downloaded.
- Fix hardware and Software problems or contacts the appropriate hardware and software section to correct the problem.
The main services
The there are many online remote computer support providers we are exceptional in the way of approach which we provide our service. Register with us as customers and we will show you what we can do. Online computer maintenance and repair is secured than handing over your PC to a computer repair office
- Secure web browsing
- System recovery and backup service
- Install anti-virus and configure
- Troubleshoot blue screen errors
- Laptop repair services